Career Opportunity at COSTI

Client Services Associate

COSTI LANGUAGES BUREAU REQUIRES A CLIENT SERVICES ASSOCIATE

Duties:

  • General and administrative support (including data entry, invoicing, and filing).
  • Schedules appointments, reviews client documents or interpretation needs, and provides written cost estimates in accordance with established guidelines.
  • Conducts follow-up and responds to inquiries.
  • Distributes promotional and outreach materials.
  • Determines linguistic needs of clients, establishes timeframes, provides quotes, and assigns freelance staff.
  • Schedules appointments and meets with walk-in clients.
  • Administers interpreter training program assessments, and registers students.
  • Assists with production work (typesetting, editing, and layout).
  • Qualifications:

  • Proficiency in the use of Windows based computer programs (Word, Excel, Access, PowerPoint, Publisher).
  • 12 months of office experience.
  • Sensitive to the needs of newcomers.
  • Must have strong customer service orientation.
  • Verbal and written fluency in English is required.
  • Ability to speak another language would be an asset.
  • Knowledge of desktop publishing and related software (i.e. Adobe products) would be an asset.
  • Knowledge and understanding of translation and interpretation services would be an asset.
  • Strong coordination, organizational and administrative skills.
  • Location:

    1710 Dufferin Street, Toronto

    Duration of Position:

    Start Date: December 21, 2009

    Starting Salary Range:

    $31,865 to $34,648 + benefits

    Posting Date:

    2009-11-18

    Closting Date:

    2009-12-01

    Notes:

    COSTI’s Languages Bureau is a full-service communications operation providing professional translation, interpretation and typesetting services in over 100 languages to individuals, businesses, community-based agencies, government departments, educational institutions, and regulatory bodies. A fee-based service, the Languages Bureau is an integral part of COSTI’s development operations, contributing to the non-governmental revenue base that supports many of COSTI’s programs and services. For more information about COSTI, please visit our Website at http://www.costi.org This is a non-union position scheduled to work 35 hours per week.

    If you are interested, please quote Reference #115-09
    and send your resume with a covering letter to:

    Ms. Julie Martin
    Human Resources Officer
    COSTI Immigrant Services
    1710 Dufferin Street
    Toronto, Ontario M6E 3P2
    or Fax: 416.658.8537
    or e-mail: resumes@costi.org

    "We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please."

    COSTI encourages applications from individuals reflecting the diversity of our community.